In these terms and conditions please be advised of the following definitions

“Guest” refers to the person receiving the holiday with Sunshine Supported Holidays

“Client” refers to the person (who may be the Guest), organisation, company or statutory authority booking and paying for the holiday.

1. These terms and conditions will come into effect when we notify you in writing of our acceptance of your booking and deposit payment. When you sign the booking form you are confirming that you have read and understand and have accepted the information regarding the holiday which has been supplied to you. You are also accepting that our terms and conditions form the basis of the contract between Sunshine Supported Holidays and the client. These terms may alter from time to time. Please see our website for the latest version.

2. When you make this booking on behalf of yourself and / or other person(s) you undertake that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This contract is made subject to these terms and conditions

3. Provisional booking reservations may be made via our website and by email, or by telephone, but in all cases must be confirmed within 14 days by sending Sunshine Supported Holidays a fully completed booking form, risk assessment form and deposit of £300 per Guest. You will be notified about payment arrangements upon making your provisional booking.

4. Full payment of the balance of the holiday cost is due 60 days prior to the commencement date of the holiday. Deposits and balances are not normally refundable but please see below.

5. You, the Client, may cancel your holiday at any time. Written notification of cancellation from the Client must be received by us. Since we are likely to have incurred costs in arranging your holiday, or would be unable to find replacement Guests, there will be a cancellation charge. If you cancel more than 60 days before departure you will lose your deposit. Cancellation between 15 and 59 days before departure will result in a cancellation charge of 75% of the full booking price. Cancellation between 7 and 14 days before departure will result in a cancellation charge of 90% of the booking price. Cancellation less than 7 days before departure will result in a cancellation charge of 100% of the booking price.

6. It is strongly recommended that you obtain cancellation insurance to protect your deposit and balance payments in the event of illness etc.

7. Travel insurance is compulsory on all holidays. A copy of the Guest's Travel insurance must be sent to Sunshine Supported Holidays 28 days before the commencement date of the holiday.

8. Guests will be met on arrival at Malaga Airport. Clients will be notified about all flight information including Dates, Times, Flight Number and Departure Airport al least 60 days before departure or as soon as possible in the event of a late booking.

9. The Client is responsible for ensuring that the Guest has the correct documentation for travel and we cannot be held liable for any loss or expense suffered by the Client because of an incorrect passport or other incorrect documentation. If you are a British Citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of 3 months after your scheduled date of return. The name on the passport must match the name on the booking form. If anyone in the party changes their name after the booking is made you must tell us so that we can issue a booking confirmation in the new name.

10. Unless additional arrangements have been made with Sunshine Supported Holidays, it is the responsibility of the Client for transport for the guest to and from the departure airport and that the guest arrives in good time to board the flight.

11. it is the responsibility of Sunshine Supported Holidays for transport of the Guest to and from Malaga airport and that the Guest arrives in good time to board the flight.

12. Your holiday package does not include personal spending money, additional snacks, drinks and phone calls off site, medical expenses, holiday/cancellation insurance or travel insurance.

13. Your holiday package includes all meals, shared accommodation (maximum two sharing), support/ supervision, air fares from and to UK, travel and escorts for all regular excursions (as shown on our website) in Spain including admission charges etc. Some excursions will incur an additional charge, again these are shown on our website

14. We operate a support and advice line for Guests, families, enablers, 24 hours a day to ensure everyone keeps in touch/check out progress whilst Guests are holiday. The telephone number is (0034) 618 226 056 or email info@sunshine-supported-holidays.com

15. Any damage caused by Guests while on holiday will be deemed their responsibility and not that of Sunshine Supported Holidays.

16. We ask Guests to limit their luggage to one medium suitcase/holdall and only personal documents and valuable items carried as hand luggage. If additional luggage is necessary please make special arrangements with Sunshine Supported Holidays.

17. Smoking is not allowed within any vehicle, Guest bedrooms and other designated areas of the villa. Adequate provision is made for those who choose to smoke. Health & Safety checks are carried out on a weekly basis, Risk Assessments are reviewed annually or when a new risk has been identified, policies and procedures are reviewed annually.

18. We recommend that Guests deposit the majority of their spending money with support staff for security reasons. This is a matter of choice for all Guests. Sunshine Supported Holidays provides a Money Management Service for Guests on request.

19. Guests who require incontinence aids are requested to bring adequate supplies of these items with them.

20. All medication must be provided in dosette boxes or blister packs (unless liquid). Marrs sheets are to be included. (We are fully trained in MDS system of assisting Guests with their oral medication).

21. In the unlikely event of your holiday being cancelled by Sunshine Supported Holidays we will always endeavour to offer an acceptable alternative. If we are not able to do this, or an alternative is not acceptable to the Guest, all monies paid will be refunded in full.

22. Any Guest who engages in disruptive, abusive or violent behaviour may be asked to leave the holiday. Additional costs incurred as a result of this will be the responsibility of the Client.

23. We accept responsibility for those arrangements of your holiday, which are within our control. However we cannot accept liability for any injury, loss or damage suffered that is beyond the control of Sunshine Supported Holidays Ltd.

24. All paperwork used prior to and throughout the holiday i.e. Risk assessments, health and safety records, financial record sheets, daily event sheets etc. are treated in the strictest confidentiality.  All personal details collected by Sunshine Supported Holidays will not be shared with any other person or organisation unless necessary for the normal conduct of the holiday

25. Consent is assumed from the Guest and/or Client to share information, including photographs, regarding the Guest's holiday experience with relevant others, i.e. care providers / family / Social Services Department and within our publicity material. Please notify us if consent is not given.